Frequently Asked Questions
Q. How frequently should windows be cleaned on the outside?
A. Window exteriors should be cleaned twice each year, generally in the spring and fall.
Q. What products should I supply for cleaning services?
A. This depends on your preferences. Oxford Maids can use your supplies or bring our own. Most clients choose to use their own cleansers and tools to prevent the possible spread of germs, allergic reactions and other situations caused by shared cleaning supplies. If you prefer and request we provide cleaning supplies, you are assured we will use what we believe is the safest and most effective in the industry.
Q. Will I need to be at home during the appointment?
A. Some customers prefer scheduling cleaning appointments while they are at work or away for the day, while others like to be at home during the process. This is up to you. Regardless of your schedule, you are certain to receive superior housekeeping service - guaranteed!
Q. Is a long-term contract required for service?
A. Absolutely not. Oxford Maids services are provided as needed to suit your busy lifestyle. There are no long-term contracts or obligations required. However, we are always looking for ways to add value, convenience and affordability. In doing so, we offer discounts to clients who opt for one and two year service commitments. Call us directly or speak to your Relationship Manager to learn more about our service plans.
Q. How are payments made?
A. Oxford Maids accepts personal and business checks, all major credit cards including Visa, Master Card, American Express, and Discover. You may pay when making your appointment; or, you may leave a check in your home for us to pick-up when we arrive.
Q. Will the same person clean my home on a regular basis?
A. We try to send the same person to your home each time. However, from time to time, illness or vacation may interfere in this routine. In this case, we'll send another highly trained Oxford Maids housekeeper in his or her place.
Q. How much advance notice do you need for a special event?
A. Give us a call today to discuss your specific deadline. We can work around your schedule to ensure your house is ready and fresh as soon as you need it.
Q. Can I skip or reschedule an appointment?
A. If you anticipate needing to change an appointment time, ideally, we would like a minimum of 24 hours in advance. We'll move your visit to another, more convenient time or if you wish, cancel it all together.
Q. Are pets a problem?
A. Oxford Maids respects the space and care of your pets. While smaller animals including cats are oblivious to environmental change, some dogs become protective when strangers arrive in your home. Many customers keep their dog's stress levels low by keeping them in a basement, garage, spare room or kennel. Please advise us of any pets in your home before we arrive.
Q. Is my personal information kept confidential?
A. Absolutely! Oxford Maids respects and protects all customer information with the strictest privacy standards.
Q. What happens if my regularly scheduled appointment lands on a holiday?
A. Because Oxford Maids is closed on major holidays, your service can either be rescheduled or skipped. We will contact you about 3 weeks before your appointment should we need to make alternate arrangements.
Q. What if I have an alarm system?
A. To ensure prompt and dependable service, we ask that you keep your alarm off during the scheduled cleaning date. If this option is not available, you can provide a temporary password one business day before the scheduled appointment.
Q. What if I have allergies to certain cleansers?
A. If you have any specific allergies, please let us know when you schedule your appointment. We can discuss our products and the contents and ensure items that may cause allergies are avoided.
Q. What should I expect after my first appointment?
A. You'll find your house vacuumed, mopped, dusted and shined throughout. Your first appointment generally takes the longest, as your housekeeper will be getting acquainted with a new environment. Subsequent appointments will move along faster.
Q. Should I tip the housekeeper?
A. Tips are not expected, as housekeepers are paid an hourly wage with benefits. However, some clients offer gratuities for standard or above standard services. This is up to you, personally.